Hi Ben, I have been reading these forums for a while, but have decided to register because im positive Orange CAN help with this problem.
I used to work for them incidentally so I know what a nightmare it can be trying to find someone who knows enough to help!
Anyway, on all sim free Nokias you always need the PVPlayer app to get video to work, I always get sim free phones so I have always had a similar problem to yours.
I bought a sim free 6630 and borrowed an mmc from an old colleague to install the orange branded version of the PV app which I thought would work - it didnt and there was no sound at all. I left it at that because I wasnt that botheredat the time.
All of a sudden the Orange World pages stopped working on my phone (this is going somewhere I promise) and would only show as basic text. This I was bothered about - so rang CS tried 156 data support as they're usually more clued up - but ended up dealing with 350.
They said because I had an unbranded phone (before they released it) when Orange World was updated to support the handset, it didnt recognise my phone's software. So 350 got me to visit a link via the handset while they were on the phone. The link was full of all sorts of codes, which I think were software details. They took all of these codes and said they would add them to their 'system' so their wap pages would recognise my handset version.
It took 24 hours and hey presto Orange World started working again, they even called me back to check it had worked(!) and as an added bonus the sound on PV Player, which I had never even mentioned to them was magically restored! It now works perfectly and has ever since. Im almost 100% sure the problem is NOT your phone, it is something at Orange's end as their wap service will only recognise their branded handsets when accessing some services.
I was front line data trained when I worked there and this type of thing is definately not covered in any training, I would give 350 another try, if you have no luck try getting through to level 2 data support, their extension is 157 but you cant call from your handset, as the dept only takes internal transfers.
I hope all that made sense, sorry its so long winded! Good Luck!
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