Hi beegeebopper,

I'm not sure about the SW update via windows, but perhaps Vista is the issue. one of the other mods if a bit of a dab hand with windows devices, give him some time, i'm sure he'll come up with an answer!

Secondly, is the SIM you're using a 3G one? If it's a 2G SIM that'll be the answer to your question. You need a USIM to access 3G services on Orange, and possibly O2, does the handset display "3G" beside the signal strength when in standby? Can you access data services such as the operators home page via a 3G data connection?