Vodafone Datacard Sim Questions...

[owen998]

Hi,

some time last year, I aquired a free datacard after buying an Acer laptop.

The data card came with a Sim card that had £20+vat credit pre-installed,

(= 10Mb worth of data, at £2+vat per Mb.)

I have now sold the data card, and am wondering;

how can I now find out how much credit remains on the Sim card?

Also,

I've been able to send text messages using the Sim in my phone,

but I'm unable to make voice calls;

is it possible to enable the Sim for voice calls?

Cheers.

[3g-g]

Hmm, credit left... The only way is probably to call Vodafone CS and ask, and at the same time ask for voice services to be activated, however, that may mean taking a tariff, but perhaps not, they might just let it become a regular PAYG number, but I can't be 100% sure!

You can call Vodafone CS on 08700 700 191 from any phone.

And once you find out, come back and tell us all!

[owen998]

Thanks for the number 3g-g,

thought I'd ask the experts before phoning Vodafone !!!

I was hoping that there may be a 'text request' type thing,
to be able to get a 'credit remaining' text reply ?

Converting the Sim to PAYG would be handy...

Regarding the voice calls;
is it a definate thing that the Sim will not do voice,
or is it possible that my phone settings are incorrect ?

[3g-g]

Originally Posted by owen998

Thanks for the number 3g-g,

thought I'd ask the experts before phoning Vodafone !!!

I was hoping that there may be a 'text request' type thing,
to be able to get a 'credit remaining' text reply ?

Converting the Sim to PAYG would be handy...

Regarding the voice calls;
is it a definate thing that the Sim will not do voice,
or is it possible that my phone settings are incorrect ?

*has a check of various SIMs about the house*

Ahh, dial *#1345# then press the green button, your remaining balance should be displayed, that's free.

As far as the voice is concerned, I'm afraid it's just data that it'll do just now, it's the same with my Orange data card SIM, text is allowed, voice isn't, however, it's just a setting in the profile of the SIM on the network that needs changed, and for Vodafone to get more money out of you, rather than you binning the SIM I can't see a reason as to why they wouldn't allow it to be used for voice also!

If you do get onto CS let us know what they say!

[maxspank]

*#1345# won't work on it because it won't be a payt sim. It'll be set up as a Pay as you use. It's a monthly contract without the line rental that was setup especially for the laptop deals.

Shouldn't be a problem getting it transferred to a payt sim but any credit wouldn't usually be transferred over.

[3g-g]

There we go, insider Vodafone knowledge to the rescue! Best get on the phone my man and get it moved over!

[Ben]

My data SIMs don't work for voice calls either, FWIW. I've asked for voice capability before on the one I use in the TyTN, but it didn't happen.

[owen998]

Thanks for that Guys.


One more thought;

my personal mobile is a Nokia 3310 ,

but my wife and daughters phones are all data capable.


Will I be able to make a connection using one of their phones?

If so, where would I need to insert the correct phone settings?

and if that is possible, could I then attain a Sim credit status?


It would be nice to be able to use up the credit on the Sim;

without going over the credit limit, as I've cancelled the dd!


The Vodafone signal is not at all good in my part of Wales,

otherwise, I would maybe consider converting it to PAYG.


I suppose converting the data Sim to a PAYG Sim could be

good for others in the same boat as me, but only where the

Vodafone signal is stronger in their area than mine.

A fair solution might be for Vodafone to allow this, as long as

the Sim owner matches the remaining free credit with a top up?


Thanks again for your help.

[owen998]

Me again,

Dialling *#1345# does not work,

I've had no luck calling 08700 700 191,

I have also e-mailed Vodafone 3 times,

I've not had one reply from them !!!

Any more ideas ?

Thanks.

[Ben]

Hi,

What happened when you called customer services? Why were they unable to help?

[owen998]

The girl at customer services said that she could not find my details on her screen and she did not really have any clue about data-cards !

[jammy]

I was just wondering, does calling *#1345# work for any payg sim or just vodafone, as my friend is with orange and was asking a similar question and I couldn't help him.

It worked for my vodafone payg sim which used to be a pay monthly.

Thanks for any help, considering i'm in the wrong section.

[Hands0n]

Originally Posted by owen998

The girl at customer services said that she could not find my details on her screen and she did not really have any clue about data-cards !

You could try contacting Vodafone from their "Contact Us" page on their website, include the text FIT135 in the text body and the team that monitor forums may well be able to respond to your query where the regular CS desk could not.

[owen998]

Originally Posted by Hands0n

You could try contacting Vodafone from their "Contact Us" page on their website, include the text FIT135 in the text body and the team that monitor forums may well be able to respond to your query where the regular CS desk could not.

As I mentioned earlier;
I have e-mailed Vodafone 3 times,
and not had one reply from them.

I contacted them via their "contact us" page,
and included "FIT165" in the text as that was
recommended to me on another forum.

I will try e-mailing again using "FIT135".

Thanks.

[Ben]

Originally Posted by owen998

The girl at customer services said that she could not find my details on her screen and she did not really have any clue about data-cards !

I would strongly recommend calling back and specifically asking to speak to someone regarding your datacard. If they don't have your details correctly then surely they can access the account via the IMEI number on the SIM if you give them that, or the mobile number of the account if you know it (you should be able to send texts from the SIM, so that'd be an easy way to find out if you don't).

Vodafone CS are the people who can help you make the best use of that remaining credit. I know we, as customers, shouldn't have to be so persistent in demanding answers, but traversing customer service operations is a skill and one you'd be wise to practice

[faza20]

Hi owen998

Responded to you on the other forum

[owen998]

Thanks to faza20 for sorting that out.

It appears that my sim is on the contract system,
which is why pay as you go couldn’t find it.

[Hands0n]

Glad you got it sorted out in the end

These FIT135 chaps are amazingly efficient at sorting out stuff like this!

[maxspank]

*does a victory dance* I was riiiight , I was riiii-ee-iiight *cough* Glad you got sorted Owen998

[CowBag]

Lmaoooo Shake that Ass