O2 Cancellation problems, HELP !!!

[barrycompston]

Hello

I cancelled two O2 contracts because of a change in the T&C`s.

From 1st July, O2 are charging for calling 07744 and 07755 numbers.

Before 1st July these were deducted from your free minutes.

Using clause 8.4(c) which states if O2 change the terms of the contract to your disadvantage then you can cancel.

I send a letter stating I was cancelling because of the change and was sent a cancellation date and PAC code.

Only the other day I recived a statement asking for £155.

Please help me on this one anybody ?

[Ben]

Is the £115 for the remaining months of the contract? If so, it sounds like you need to call O2 immediately! Welcome to Talk3G

[3g-g]

Hi there barrycompston, welcome to Talk3G!

What was the £155 for? Is it for line rental charges till the end of your contract? If so, it may be they've not understood that you've wanted to cancel as a result of the change in T&Cs and that you're just wanting to leave. Having never left a contract within the 12 months I'm not sure what the operators charge for.

If you can find out what the £155 charge is then perhaps we can try and figure it all out between us.

[3g-g]

Great minds eh?

[3GScottishUser]

Welcome to talk3g.co.uk

These numbers are not for other mobile networks, they are personal numbers and as such have much higher termination charges than those to normal mobile networks (excluding 3UK).

A change is a change and if you reached an agreement with 02 then they should honour the cancellation however a PAC code is not a guarnatee that they concede your contract obligation has been fulfilled. PAC codes only provide the number portability function.

You should have another chat to 02 customer service and clarify the terms discussed. If you use the PAC codes provided they will automatically terminate the accounts when the new provider takes over the existing number. Perhaps there has been a 'glitch' in the system and credit has not been applied? You may have to contact 02 again to negotiate the final payment due to close the accounts as PAC codes are valid for 30 days from issue and in that time you could have incurred charges.

A further call to 02 would be the first stage to make some progress.

Good Luck!

Further Information....

The Terms and conditions state...

"8.4 You may end this Agreement by giving us written notice if:
(a) we break this Agreement in any way and we do not correct the situation within 7 days of your request;
(b) we go into liquidation or a Receiver is appointed over our assets; or
(c) we increase Charges for your Inclusive Calls or your monthly line rental charge or change this Agreement to your significant disadvantage, provided you give us a minimum of 30 days written notice (and provided you notify us within one month of our telling you about the changes). This does not apply where the increase or change relates solely to Additional Services in which case you may cancel, or stop using, that Additional Service.
In the situations described in 8.4 above paragraph 8.3 will not apply."

So beware as the term 'significant' is a key factor. You would have to be able to prove that your volume of calls to 07744/55 numbers were 'significant' in respect of what 02 deems reasonable.

[barrycompston]

Hi

I have at the minute 2 O2 contracts ended with 2 final bills asking for £174 and £115.

I have contacted O2 and spend 42 minutes trying to make sense with an indian woman. I have posted 2 letters asking to waive the final charges or I will apply to the small claims court.

I clearly stated in my cancellation letter that I wish to cancel penalty free asap, they replied back with a end date and no mention of charges etc.

Regards

[Ben]

Sounds like O2's CS machine is a little too efficient!