online registation (PAYG)

[fireballxl5]

Hi has anyone had trouble in online registaion for "my Vodaphone" I have created a accout username / password get so far in the is tells me "my name is NOT a Vodafone No." and contact C/S and they have no idea what to do been refered but never get any feed back called again today and they said its been reslove lol well it has'nt only want this so i can top up online / veiw txt pack dates etc,,,,, any help out there

[Ben]

Hey! Welcome to Talk3G

I haven't tried registering a Voda PAYG account recently, but the last time I did I don't remember having any problems whatsoever That said, Vodafone's website can be a little, erm, 'unstable', so it could be a temporary thing. Finding the right person at Vodafone to talk to will no doubt be the hardest thing.

[Hands0n]

I just logged into My Vodafone for my PAYT service and everything in there seems to be working correctly.

You could try creating another account name, and then adding your PAYT into that account (you DID do this with the original account didn't you??? it is a separate process iirc)

[maxspank]

It can be quite a hassle speaking to right person about online accouits, I know that because of the amount of "cold transfers" I get. If you call 191, chose any option then ask to be transfere to proucts and services, they can check the online account for you, and get it working.

[IanG]

Hi

Vodafone do have a dedicated e care team who deal with any online account issues, and they can be contacted on 08700 770 020 8am – 8pm daily.

Alternatively you can always e mail Vodafone via the webform at www.vodafone.co.uk/contactus

[3g-g]

Thanks for that IanG,

Do you work for Voda yourself? You can give us a secret wink if you don't want to divulge to the whole forum!

G