Other than going to the control panel on your PC, then add / remove programs to make sure the initial LG software is off before trying again, I'm not sure what else to suggest. Could you perhaps try and get another installation CD from your point of purchase?
I've noticed on the LG service website that the only bit I can't click onto is the product support area where the drivers for download are! Typical!
Perhaps you should try the link, see if it's the same for yourself if you haven't done so already! It'd be a damn shame if you can't get music onto the handset considering that's what it's for! If all else fails and you do decide to take it back the Sony Ericsson k800i is probably our handset of the moment on T3G!
Let us know how you get on, here's the link to LG.
http://uk.lge.com/support/support_lgeservice.jsp
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