How not to set up a new connection

[Ben]

1. When your customer asks for a micro SIM, don't send them a full size SIM.

2. When your customer asks for a 30-day tariff, don't set them up on a 12-month one.

There's not actually anything else that O2 could have gotten wrong on this very simple transaction, which took place (and was hopefully today rectified) via web chat.

[blush]

I have always found O2 customer services to be excellent. I haven't had the need to call them much but found them great when I had my wallet and iPhone 4s stollen whilst in Spain. They instantly blocked my sim and even put me through to Barclays to stop my visa card. When I got I had a spare micro sim and they instantly unblocked my number and put it on the microsim. The calls were answered promptly and by someone in the UK, nice broad Yorkshire accent.

[Ben]

Yeah, I think my next contact with them will be on the telephone; I'm not sure if the web chat service is outsourced or not but something about it (even my first contact where I made the order) isn't very reassuring somehow. Like they don't entirely know what they're talking about/are using a lot of canned text.

[hecatae]

some of o2 is outsourced to Hungary