Willzyx
1st November 2011, 08:35 AM
Snapping a SIM card after cancelling a contract actually feels really good. Of course, this relies on the proper context.
I decided to end my contract. Why? The signal was never that great in Ayrshire, Scotland. My monthly bill which should have been �25 always rounded up closer to �50. I was tired of the contract and wanted to switch network and use pay as you go services.
I dialled 333 first at 4:30pm. I stated my intent. I stated it again. I got involved in a deep philosophical discourse about the true value of money and my rights to spend mine as I wish i.e. footing the �100 to end my contract. It was 5pm when I hung up in frustration.
I dialled again, 6:20pm. I stated my intent consistently, without pause. Every three seconds I would repeat. "I want to end my contract". I provided the necessary details when asked but other than that I stated this sentence over and over for ten minutes while some annoying employee tried to sell me my three contract continuously. I felt like I had been robbed of my civil liberties. Was there a cultural problem? Are Three employees mentally handicapped in some way? I was at a loss. I handed the phone to my mother, a keen negotiator and asked her to try to reason with the man, or what I believe was a man, on the other end of this strange and worrying phone call.
My mother spoke to the employee for a further twenty minutes reiterating and stating her consumer rights. The employee constantly questioned the decision for so long that it felt like we were dealing with a child. It was sort of disgusting that we were being treated in a manner that would seem to undermine and make impotent the vocalization of ones will, which defeats the purpose of having a Three Service. What good is a service if they fail to provide service, let alone acknowledge the articulation of a request. At this point a hefty caller bill was amounting on top of my �100 bail out.
It took a full hour. My mother and I experienced much emotional turmoil but our ordeal was over.
I would have preferred this call...
Me:"I want to terminate my contract"
Employee:"Are you sure?"
Me:"Yes"
Employee:"Okay."
I didn't get that. At all.
I would recommend anyone who wishes to deal with these "people" to use language that shocks them into doing what you want. Perhaps threatening suicide or tell them you're of a higher caste might work.
I honestly don't know, but it would appear my experience is typical. I asked around.
I decided to end my contract. Why? The signal was never that great in Ayrshire, Scotland. My monthly bill which should have been �25 always rounded up closer to �50. I was tired of the contract and wanted to switch network and use pay as you go services.
I dialled 333 first at 4:30pm. I stated my intent. I stated it again. I got involved in a deep philosophical discourse about the true value of money and my rights to spend mine as I wish i.e. footing the �100 to end my contract. It was 5pm when I hung up in frustration.
I dialled again, 6:20pm. I stated my intent consistently, without pause. Every three seconds I would repeat. "I want to end my contract". I provided the necessary details when asked but other than that I stated this sentence over and over for ten minutes while some annoying employee tried to sell me my three contract continuously. I felt like I had been robbed of my civil liberties. Was there a cultural problem? Are Three employees mentally handicapped in some way? I was at a loss. I handed the phone to my mother, a keen negotiator and asked her to try to reason with the man, or what I believe was a man, on the other end of this strange and worrying phone call.
My mother spoke to the employee for a further twenty minutes reiterating and stating her consumer rights. The employee constantly questioned the decision for so long that it felt like we were dealing with a child. It was sort of disgusting that we were being treated in a manner that would seem to undermine and make impotent the vocalization of ones will, which defeats the purpose of having a Three Service. What good is a service if they fail to provide service, let alone acknowledge the articulation of a request. At this point a hefty caller bill was amounting on top of my �100 bail out.
It took a full hour. My mother and I experienced much emotional turmoil but our ordeal was over.
I would have preferred this call...
Me:"I want to terminate my contract"
Employee:"Are you sure?"
Me:"Yes"
Employee:"Okay."
I didn't get that. At all.
I would recommend anyone who wishes to deal with these "people" to use language that shocks them into doing what you want. Perhaps threatening suicide or tell them you're of a higher caste might work.
I honestly don't know, but it would appear my experience is typical. I asked around.