[phil8715]

Yesterday Myself and my Partner came to the last 30 days on our 18 month contract. My Partner rang the PAC Code team and after listening to some offers, and the usual spiel as to why we want to leave 3, an hour later after being passed from pillow to post I demanded my PAC Code, as they couldn't offer what we wanted, as we are very loyal customers of 3 and I have 3 contracts in my name. I rang 3 times the day before to try to get the ball rolling, (I knew that they would only give us the PAC code on Saturday) but we tried because there was a deal we wanted, it was offered it on the morning and when we rang back afternoon and evening the offer didn't exist. We didn't except the offer because they said only one of us could have the handset for free and one of us had to pay an upfront fee of £80 the handset is only worth £175 on payg.

They said no problem we will text you the PAC Codes to each number, it would take an hour to recieve them, which I thought quite odd, an hour passed and went, I rang my local 3 store to ask what the normal amount of time would be, the Girl I spoke to from the store said they should give you the PAC code over the phone then text it to our phones.

So we rang back and the excuse I got was the Manager was processsing but couldn't process it as he was in a meeting. I thought what a load of BS, so we finally got our PAC codes and will await any offers they wish to offer us.

[Ben]

How silly. It's good business to try and retain customers, but all the networks drag their feet when it comes to PAC codes.

The most cost effective thing a company can do when a customer decides that they want to leave is action it as quickly as possible to prevent future support and administration costs. Not to mention the goodwill on the part of the customer towards the company if the process is painless.

[Hands0n]

Thanks for sharing Phil8715. All UK mobile network operators are mandated by OFCOM to supply a PAC within a fixed time of the request. There is no mention or legislation as to how the mobile network operator should deliver the PAC, and so some operators do indeed take an age. It all leads to ill will, which is unfortunate. For some reason, the Three off-shore operation seem to be mandated to do their utmost to retain customers, but it does seem that they take things to extremes.

[Ben]

An example of targets on awry if you ask me.