Can anyone explain this ?

[miffed]

I am considering using my Vodafaone number , but couldn't remember how many free texts I had bundled with my account, so logged into "my account" to find out .
Not sure why , but I thought I'd look around the service while I was there , and notice that that I had used 6mb of data allowance , here is one page of itemisation



Date & time
Type
Number
More details
Description
Cost
Sat Mar 20 18:03 WAP 424.035 Kb 0.000
Sat Mar 20 12:03 WAP 370.758 Kb 0.000
Sat Mar 20 06:03 WAP 362.072 Kb 0.000
Sat Mar 20 00:03 WAP 143.391 Kb 0.000
Fri Mar 19 18:03 WAP 393.774 Kb 0.000
Fri Mar 19 12:03 WAP 810.440 Kb 0.000
Fri Mar 19 08:25 WAP 161.057 Kb 0.000
Thu Mar 18 23:56 WAP 166.803 Kb 0.000
Thu Mar 18 17:56 WAP 607.255 Kb 0.000
Thu Mar 18 11:56 WAP 478.275 Kb 0.000
Thu Mar 18 11:51 WAP 557.512 Kb 0.000
Thu Mar 18 09:52 WAP 43.328 Kb 0.000
Thu Mar 18 09:52 WAP 2.506 Kb 0.000
Thu Mar 18 09:52 WAP 1.120 Kb 0.000
Thu Mar 18 09:51 WAP 34.860 Kb 0.000
Thu Mar 18 07:38 WAP 489.129 Kb 0.000
Thu Mar 18 00:07 WAP 561.152 Kb 0.000
Wed Mar 17 21:06 WAP 587.231 Kb 0.000
Wed Mar 17 19:10 WAP 3299.633 Kb 0.000
Wed Mar 17 15:32 WAP 32.163 Kb 0.000

1 > 2 >


Yeah , so what , you are probably asking ?

Well , My HTC magic has not been powered up for months, .... and the SIM card is sitting on my mantlepiece , where it has been since well before Xmas !!

Any ideas how it is running up data usage from there ?

[Hands0n]

Well, the truth is that there is absolutely no way that your SIM can run up usage while sitting on the mantlepiece. Unless, that is, your mantlepiece is really an old 3 NEC 3G mobile phone. They'd be roughly the same size and that. And I suppose you could easily get the two mistaken for the other.

Failing that, I'd make a call in to Vodafone CS, during the English working day, and see what they have to say.

Silly innit,

[miffed]

mmm , I was thinking a CS call would be in order , but I envisage it means I'll be sat on the phone for 20 minutes confirming my identity 100 times just to be told " they've made a mistake" - it hasn't cost me anything (yet !!) so I can't see them taking it seriously or compensating me

Lets face it , Vodafone messing up billing is far from headline news !

I remember I had an issue with MMS a while back and it was rectified by email , so I'll try that

[Ben]

Mhm. Email, or twitter. Today I tweeted them about a cell outage and they tweeted right back - MUCH better. They're on Facebook, too.

I reckon this is pretty serious, you're owed a full explanation of how these impossible usage details have appeared on your bill! Be angry!

[Hands0n]

Either is good - although I think that the eForum team are really on the money whereas their general CS can be a bit variable. If you Tweet to them and they respond they'll take the conversation across to email probably and you're in good hands then...