[miffed]

Just tried to check my3 on the handset and the pc

on the handset I get an "oops" message - nice to see they are taking it seriously

On the PC it denies that my number exists

So I phoned CS to see if they have actually reduced my tarrif to VT100 , as I have requested them to every month for the last 3 months ! - "I am sorry , we have no record of this " ............. GRRRRRRRR !

I'll be glad when I have nothing to do with this shower of crap :(

[3GScottishUser]

Par for the course.

You should have expected this with your experience.

[miffed]

Par for the course.

You should have expected this with your experience.


I know, I know !

[3g-g]

I'm amazed that a company of this size doesn't keep a record of undertakings and faults reported by the user on their account. In fact, I'd go as far to say I'm dumbfounded.

If they have no record of changes you've specifically requested that can only mean that the CS staff are sitting doing absolutely nothing, and I mean nothing. No clicking a few boxes on a PC, no taking notes... nothing at all! With that in mind does this mean that when you phone 3 CS they're just sitting there, feet up giving it, "Yes Sir, we'll get that done straight away". Does Mumbai think it's onto an easy streak here, ach, we're getting complaints every day without fail, what difference does it make if we don't action these requests too?

What a piss take. The sooner Three is sold off and the new owners get the CS back into the UK the better.

[getti]

To be fair the CS problems are not to do with the owner (Huchison) but by the fact the CS is based in India.

I had an arguement with Halifax Car Insurance CS who was based in india about my mums policy. They took out £155.00 in one go when the policy was already cancelled but they could not understand what i was saying and i could not understand them either.

The sooner companys get together and build CS centres in the UK and give some of our own unemployed people the jobs they need the better i say.

If 3 had a UK CS team and open net access they would be the best by quite a bit

[Hands0n]

"If 3 had a UK CS team and open net access they would be the best by quite a bit"

I'd not go as far as to say that, but it would be a significant improvement. There is much that is systemically wrong with H3 and it would take a major re-organisation to solve their problems. But by far the biggest is the direness of their CS operation based in Mumbai. However, even more shocking, for me, is that H3 appear to take no significance in the level of customer dissatisfaction with the CS team there.

I left H3 before because of the CS messing me around with their mind numbing incompetence. I have recently had another flirtation with them on a Threepay handset that beggars belief - this a combination of their cr*p CS and their equally cr*p repair service TRS.

I, for one, am not at all surprised at Miffed's latest experience at their hands. I now back up any of my CS calls with an eMail to their CS offering them the chance within 7 working days to refute the text of the email or that it will henceforth be considered a legal agreement with what is said. They can check that against their CRM record of my call - always assuming that Mumbai have even bothered to put an entry in. It seems to have worked so far. When it comes to cancellation in Jan 2006 I will be backing that up with a similar email confirmation of the phone call and agreed cancellation date to their cancellations team. Any dispute and the email is admissable in court as their tacit agreement in the absence of any contrary communication with me.

[miffed]

Just an update .....

Last month my tarriff WAS at last lowered to VT100 (hooray) and my bill was 4p ! which I concluded was credits from the two previous months when they had ignored my requests

Anhoo , this month rolls around
I get a bill for £22.40 - I have been charged for all £7.40's worth of calls I made last month , all of which should have come out of my inclusive minutes

CS (true to form) haven't got a clue and started rambling on about which calls are supposed to come out of the inclusive minutes and which aren't (Grrrrrrrr) ,

So ...... left on hold for 20 minutes , cut off , put on hold again , and now the "lady" says we will get back to you in 7 days , or you can phone us if you like

I just want to cry now :(

I really can't be arsed over £7 ! but then I suspect that is the stance Three want me to take , so I won't let it rest

For anyone who is reasonably solvent , I have to ask , is all this crap "worth it" just to get cheap calls ?
I suppose if you are on the breadline , then every penny counts , but I would honestly rather write this £7 off than speak to those idiots at CS again !

[steve9025]

now the "lady" says we will get back to you in 7 days , or you can phone us if you like

The Indian Emily Howard? :D