[Hands0n]

I have persisted with O2 since the original iPhone 2G. From the off I expected variable quality of 3G. But what I did not truly anticipate was the complete abject failure of O2 to deliver a credible 3G service. They barely deliver a 2G service to tell the truth.

I know that O2 are a very popular company and with solid retention records. But could this all be about to change as the disaffected iPhone and later Palm and HTC smartphone users leave in droves? For that is what is likely to happen if they don't wise up.

It is too late for them to retain me. I emailed for my PAC last night and it arrived this morning and so it is off to either Vodafone or T-Mobile for one of their 30-day SIM-only £20 600mins, unlimited text and 500MB/1GB Internet respectively.

I'll not miss the atrociousness that was O2's mobile network.



Good Morning Xxxxxx

Thanks for emailing us about the PAC (Port Authorisation Code) code and
I'm sorry you want to move your number from us.

I'm sorry you're unhappy with the service, that you're disappointed by
our 3G network coverage and really appreciate your patience with this
matter.

I understand you want to transfer your phone number using a PAC code.

You've been our prime customer and I'm feeling bad to see you go. Please
let us know why you want to move your number from us, so that we can
help you to continue your relationship with us.

Your PAC is XXX123456 and is valid until 13 February 2010.

The PAC code should be given to your new Service Provider, who'll then
transfer your mobile number from us. We'll close your account as soon as
your mobile number is transferred.

If the PAC code isn't used by 13 February 2010, your account will remain
open and you'll continue to be charged your usual monthly tariff.

You'll receive a final bill within 7 to 14 days of the disconnection
date, which will include any charges or credit due on your account.

If your final bill shows an outstanding amount, we'll ask for the
payment from your bank account by Direct Debit on or after 14 days from
your final bill date. If your final bill is in credit, please email us
and we'll transfer the credit to your bank account within 5 to 10
working days.

I hope that you'll consider using our services in the future.

I hope I've resolved your query to your satisfaction.

Xxxxxx, Do you know that we can send you a free of charge text telling
you when you missed a call, the caller's number and the last time they
called you. Visit the below link for more information on O2 Call alerts:

http://www.o2.co.uk/services/messaging/o2callalert

Have a pleasant day ahead.

Xxxxxxx
O2 Customer Service.

[getti]

I have persisted with O2 since the original iPhone 2G. From the off I expected variable quality of 3G. But what I did not truly anticipate was the complete abject failure of O2 to deliver a credible 3G service. They barely deliver a 2G service to tell the truth.

I know that O2 are a very popular company and with solid retention records. But could this all be about to change as the disaffected iPhone and later Palm and HTC smartphone users leave in droves? For that is what is likely to happen if they don't wise up.

It is too late for them to retain me. I emailed for my PAC last night and it arrived this morning and so it is off to either Vodafone or T-Mobile for one of their 30-day SIM-only £20 600mins, unlimited text and 500MB/1GB Internet respectively.

I'll not miss the atrociousness that was O2's mobile network.



Good to see O2 are paying attention... just look at this part of the letter for example

I'm sorry you're unhappy with the service, that you're disappointed by
our 3G network coverage and really appreciate your patience with this
matter.

Followed just 2 lines down by

Please let us know why you want to move your number from us, so that we can help you to continue your relationship with us.

[Ben]

lol getti, I know, cringe fest isn't it! I loved this bit:

You've been our prime customer and I'm feeling bad to see you go.
Yes, I'm sure Vijay is very very bad to see you go :)

[@NickyColman]

@Ben - LOL! Thats what i thought!! Clearly English isnt their first language.

[Hands0n]

I went for Vodfone in the end. The email went off to their webrelations team this morning and I'm just waiting for the sales call to do the deed. Its the 30-day SIM-only £20/m 600 mins Unlimited text and 500MB Internet that I've gone for.

I'm leaving my options open for now.

[Ben]

Its the 30-day SIM-only £20/m 600 mins Unlimited text and 500MB Internet that I've gone for.
Just too good, isn't it! What a frickin' awesome tariff. It's like I don't care if there are cheaper tariffs out there, this one feels like excellent value.

[Hands0n]

Well yes, it is awesome considering it is just about what I was paying £35 for with O2. Okay, the Internet is not unlimited - but I never even got close as I don't tether. There is no visual voicemail, but I can't think how few times I used that, besides which I can cope with normal voicemail. WiFi is irrelevant to me, it was so hard to find a working WiFi "zone" that it really did not fulfil any value-add for me.

No, I can cope very well thank you on the £15 saving over O2 and receive the strength and coverage of network that I know exists in Vodafone for me where I live, work and play.

[Hands0n]

Job done :)

I received a call from the Webrelations team this morning to help me get across to the Vodafone network with my iphone. It was a most pleasant experience, the chap I spoke with was very helpful and informative, going over everything that would happen in the next few days.

The weekend is an intrusion we cannot overcome but the general plan is SIM arrives on Tuesday, number port occurs on Thursday. I'm happy enough with all of that.