Hands0n
9th April 2009, 08:30 PM
Will these companies never learn? There is no foreign, off-shore, substitute for a UK-based call centre. Period. Each and every time an off-shoring occurs it results in a lowered quality of service to the UK customer.
One only has to look at other's examples to see the reality of this kind of cost cutting exercise.
As that old adage is wont to suggest - those that ignore history are destined to repeat it.
T-Mobile, you are barking mad to ruin your hard-earned reputation for a few pieces of silver.
More than 500 call centre jobs could be lost in the UK after mobile phone giant T-Mobile announced plans to move work to the Philippines.
TSC, which provides contact centre services and technology support to the operator, said 300 of its 500 staff in Larbert, near Falkirk, were affected.
The decision also affects all 118 staff based at the firm's call centre in Greenock and 100 jobs in Yorkshire.
A spokesman for TSC said it was working to save the jobs.
In a statement, T-Mobile said its general customer services would be provided from a contact centre in Manila, to be known as T-Mobile Dela Rosa, by the end of August.
The more complex aspects of its customer support and telesales will continue to be managed in the UK.
The statement added: "This decision will result in a gradual transfer of services from the current provider TSC.
"However, T-Mobile is working closely with TSC to mitigate and minimise the impact of this decision."
'Very disheartening'
TSC, which operates seven sites in Scotland and one at Dearne Valley in Yorkshire, provides contact centre staff across the business sector.
A spokesman for the firm said Larbert staff had been informed of the news this week and a 90-day statutory consultation process had begun.
He added: "But while we start the formal process of informing our Falkirk staff of possible redundancies, we can assure all our employees that we are working very hard to attract new business to bring to the site and keep as many as possible in employment.
"We have a number of potential new clients in the pipeline - and will do all we can to try to secure this new business in the forthcoming weeks."
Stuart McMillan, SNP MSP for West of Scotland and a member of the Scottish Parliament's economy committee, expressed shock at the news.
He said: "I am extremely disappointed to hear that T-Mobile is to shed over 500 jobs and that 118 of these jobs will be call centre posts in Greenock.
"The T-Mobile centre in Greenock has been a good source of employment for the local community and to see these jobs losses is very disheartening especially as it seems they are being moved to the Philippines.
"I am confident the Scottish Government will put all support possible in place for those affected by this announcement and will be speaking to the enterprise minister in the near future."
Source: BBC News (http://news.bbc.co.uk/1/hi/scotland/tayside_and_central/7991496.stm)
One only has to look at other's examples to see the reality of this kind of cost cutting exercise.
As that old adage is wont to suggest - those that ignore history are destined to repeat it.
T-Mobile, you are barking mad to ruin your hard-earned reputation for a few pieces of silver.
More than 500 call centre jobs could be lost in the UK after mobile phone giant T-Mobile announced plans to move work to the Philippines.
TSC, which provides contact centre services and technology support to the operator, said 300 of its 500 staff in Larbert, near Falkirk, were affected.
The decision also affects all 118 staff based at the firm's call centre in Greenock and 100 jobs in Yorkshire.
A spokesman for TSC said it was working to save the jobs.
In a statement, T-Mobile said its general customer services would be provided from a contact centre in Manila, to be known as T-Mobile Dela Rosa, by the end of August.
The more complex aspects of its customer support and telesales will continue to be managed in the UK.
The statement added: "This decision will result in a gradual transfer of services from the current provider TSC.
"However, T-Mobile is working closely with TSC to mitigate and minimise the impact of this decision."
'Very disheartening'
TSC, which operates seven sites in Scotland and one at Dearne Valley in Yorkshire, provides contact centre staff across the business sector.
A spokesman for the firm said Larbert staff had been informed of the news this week and a 90-day statutory consultation process had begun.
He added: "But while we start the formal process of informing our Falkirk staff of possible redundancies, we can assure all our employees that we are working very hard to attract new business to bring to the site and keep as many as possible in employment.
"We have a number of potential new clients in the pipeline - and will do all we can to try to secure this new business in the forthcoming weeks."
Stuart McMillan, SNP MSP for West of Scotland and a member of the Scottish Parliament's economy committee, expressed shock at the news.
He said: "I am extremely disappointed to hear that T-Mobile is to shed over 500 jobs and that 118 of these jobs will be call centre posts in Greenock.
"The T-Mobile centre in Greenock has been a good source of employment for the local community and to see these jobs losses is very disheartening especially as it seems they are being moved to the Philippines.
"I am confident the Scottish Government will put all support possible in place for those affected by this announcement and will be speaking to the enterprise minister in the near future."
Source: BBC News (http://news.bbc.co.uk/1/hi/scotland/tayside_and_central/7991496.stm)