getti
20th February 2009, 01:09 PM
a copy of the Hands0n thread really, i have 5 months on 3 or a E71 i had (and sold on). I used the contract once to text someone saying i got the phone and that was it, the SIM was cut in 2 about 3 months ago and thrown away.
Now we all know 3CS can be.... well... awkward at times but recently when trying to cancel early i heard it all!.
When asked why i wanted to cancel i said i have a T-Mobile staff phone as i work for them. never use the 3 number and no one has it so i just want to pay it now as i had a good bonus and free up a line of credit.
The guy on the phone then starts yapping away for 5 mins not letting me get a word in saying 'that is a good deal you have from work, i wish i had that but i would still keep your 3 contract running because with a work phone you have no privacy, you will always get calls from work and your calls get screened and checked so you have no privacy at all....'
When i tried to get a word in he just talked over me not paying any attention. Finally after about 5 mins of listening i said i just want to cancel now and pay the early termination fee but yet again he starts talking about he REALLY thinks i need to keep it running and see what upgrade options i have coming up in 4 months time.... urm why when i want to CANCEL!.
He would not have any of it and after 35 mins i just hung up. Called back later on and spoke to someone else and explained right at the start why i wanted to cancel, i dont want any offers, i said what deal i already have with T-Mobile and please can they just take my notice to leave!.
This guy was not as bas as the first but said well hold on il try to save you money, i can transfer you onto a £9 contract right now ok so you will save money every month, then when your contract is up you can decide what you want to do.
Bare in mind im on a 12 month contract and the £9 one is 18 months which mean if i accepted i would have just EXTENDED my contract by 6 months but he did not tell me that, i expect i would find that out in 5 months when i call to cancel to be told i STILL have 6 months left.
I said no thanks i just want to cancel. "But im trying to save you some money so i can put you on that plan now and you will be better off, then if you dont want the phone just put it in the draw".
My reply was "i dont want to save money i want to spend money, please take the ETF from me now and process my 30 days notice please"
FINALLY THRY GAVE IN!!.
I paid £150 to cancel and my contract ends on 27th Feb 09. I called back to get an unlock code as i already sold the phone on and actually that was a good call, the person took the IMEI and put me on hold, came back a few minutes later and explained the process and the code.
Funny how the best call to 3 was the last one to unlock a phone to move away from their network.
So if you are thinking of joining 3.... DONT!. I have been a customer twice and worked for the company and although the deal might sound good the customer service experience is shocking
As i say now... calling 333 is free, but calling a good customer service is priceless!.
Now we all know 3CS can be.... well... awkward at times but recently when trying to cancel early i heard it all!.
When asked why i wanted to cancel i said i have a T-Mobile staff phone as i work for them. never use the 3 number and no one has it so i just want to pay it now as i had a good bonus and free up a line of credit.
The guy on the phone then starts yapping away for 5 mins not letting me get a word in saying 'that is a good deal you have from work, i wish i had that but i would still keep your 3 contract running because with a work phone you have no privacy, you will always get calls from work and your calls get screened and checked so you have no privacy at all....'
When i tried to get a word in he just talked over me not paying any attention. Finally after about 5 mins of listening i said i just want to cancel now and pay the early termination fee but yet again he starts talking about he REALLY thinks i need to keep it running and see what upgrade options i have coming up in 4 months time.... urm why when i want to CANCEL!.
He would not have any of it and after 35 mins i just hung up. Called back later on and spoke to someone else and explained right at the start why i wanted to cancel, i dont want any offers, i said what deal i already have with T-Mobile and please can they just take my notice to leave!.
This guy was not as bas as the first but said well hold on il try to save you money, i can transfer you onto a £9 contract right now ok so you will save money every month, then when your contract is up you can decide what you want to do.
Bare in mind im on a 12 month contract and the £9 one is 18 months which mean if i accepted i would have just EXTENDED my contract by 6 months but he did not tell me that, i expect i would find that out in 5 months when i call to cancel to be told i STILL have 6 months left.
I said no thanks i just want to cancel. "But im trying to save you some money so i can put you on that plan now and you will be better off, then if you dont want the phone just put it in the draw".
My reply was "i dont want to save money i want to spend money, please take the ETF from me now and process my 30 days notice please"
FINALLY THRY GAVE IN!!.
I paid £150 to cancel and my contract ends on 27th Feb 09. I called back to get an unlock code as i already sold the phone on and actually that was a good call, the person took the IMEI and put me on hold, came back a few minutes later and explained the process and the code.
Funny how the best call to 3 was the last one to unlock a phone to move away from their network.
So if you are thinking of joining 3.... DONT!. I have been a customer twice and worked for the company and although the deal might sound good the customer service experience is shocking
As i say now... calling 333 is free, but calling a good customer service is priceless!.