solo12002
9th January 2009, 05:38 PM
Iam in the last seven months of contarct with three mix and match 100. I have found the coverage good, and enjoyed the fact that i have been able to use my mobile in Itlay and south of ireland with no roaming charges.
Howver I have had two issues one the crap support from CS when I phoned about a porblem iwth email on three, this resulted in four calls to Cs explaining my issue each time and getting no were which resulted in am email to exc off at three, which has taken almost three weeks to advise me what steps to take.
My issue is I had x-series add on with mobile mail, when email on three came out I liked the idea of being able to access a private and work email account at same time, I then signed up for the two week trail. However what was not made clear was that once I had gone over to email on three i could not go back to mobile mail, with the result that I had to change from x-series to internet max, that was fine for me, but then the issue arose, Ifound I could no loger access my two emails acconts and had to set up two temp ones.
I did this in the hope the issue could be resolved, as a last ditch hope I uninstalled the software and reinstalled and tried to access my email accounts with the outcome now of not being able to access any of the four.
I emailed three again and this is the offical reply:
" Thank you for your further email and I have discussed this matter with our Technical Services team,
Their feedback advises that the fault you are describing occurs when you have an email account set-up and you uninstall and reinstall this, then try to use the same email address. This can sometimes prevent the installation, as it thinks this is already in use. To rectify, Technical Services has recommended that you try and set the original emails up again.
I do appreciate the frustrations you have experienced over this period and would like to express my thanks for bringing this issue to my attention. If you do not wish to follow the recommended process, I am prepared to release you from your contract, at a reduced fee. Your current Early Termination Fee is £196.10 and I would be prepared to half this, as a resolution to the matter"
Firstly I wish to ack the work done by ex office as they unlike CS are trying, but the email on three set up is nothing short of a joke, now advised to try reusing the email accounts I cant access and this is the best tech support can advise.
I like the three network as I travel close to and sometimes over the Irish border and can use home like home for mobile and broadband, but xxxxing help anyone who has their mobile stolen, or mobile breaks down as it appears you will never be able to access your email accounts again and the best tech support can advise is to re try using your email accouts or we offier you a get out clause.
Howver I have had two issues one the crap support from CS when I phoned about a porblem iwth email on three, this resulted in four calls to Cs explaining my issue each time and getting no were which resulted in am email to exc off at three, which has taken almost three weeks to advise me what steps to take.
My issue is I had x-series add on with mobile mail, when email on three came out I liked the idea of being able to access a private and work email account at same time, I then signed up for the two week trail. However what was not made clear was that once I had gone over to email on three i could not go back to mobile mail, with the result that I had to change from x-series to internet max, that was fine for me, but then the issue arose, Ifound I could no loger access my two emails acconts and had to set up two temp ones.
I did this in the hope the issue could be resolved, as a last ditch hope I uninstalled the software and reinstalled and tried to access my email accounts with the outcome now of not being able to access any of the four.
I emailed three again and this is the offical reply:
" Thank you for your further email and I have discussed this matter with our Technical Services team,
Their feedback advises that the fault you are describing occurs when you have an email account set-up and you uninstall and reinstall this, then try to use the same email address. This can sometimes prevent the installation, as it thinks this is already in use. To rectify, Technical Services has recommended that you try and set the original emails up again.
I do appreciate the frustrations you have experienced over this period and would like to express my thanks for bringing this issue to my attention. If you do not wish to follow the recommended process, I am prepared to release you from your contract, at a reduced fee. Your current Early Termination Fee is £196.10 and I would be prepared to half this, as a resolution to the matter"
Firstly I wish to ack the work done by ex office as they unlike CS are trying, but the email on three set up is nothing short of a joke, now advised to try reusing the email accounts I cant access and this is the best tech support can advise.
I like the three network as I travel close to and sometimes over the Irish border and can use home like home for mobile and broadband, but xxxxing help anyone who has their mobile stolen, or mobile breaks down as it appears you will never be able to access your email accounts again and the best tech support can advise is to re try using your email accouts or we offier you a get out clause.