[Hands0n]

I previously corresponded [very successfully] with Three at "[email protected]" but my latest has been met with the following auto-response. Does this mean that they've gone and shut down or moved it to Mumbai so we've no further UK contact - shame if it's true!! The only reason I tried eMail again is that the Mumbians are completely unable to help solve a fairly straightforward service call. :p

Orange/Vodafone/MMO2/T-Mobile beckon ever stronger by the day!!! How many months is it till Jan 2006? ;)


Thank you for your email.

This email address is closed and cannot receive mail, please redirect your query to [email protected]

If you need our immediate help, please call us on 333 FREE from your 3 mobile. Alternatively, you can call us on 0870 7330 333 from any phone (calls charged at your national rate).

There are a handful of things we can only resolve with you over the phone. If your email was about any of the following, please call us now:

* changing your price plan
* changing your name or address
* changing authorised contacts on your account
* setting up a direct debit
* requesting your balance
* adding or removing add-ons

This email is an automatic response. Please do not reply to it.

[Ben]

How strange! I guess they realised they had some kind of duplication going on here... I mean how many email addresses do they need!

Was contact.centre definitely a UK-run operation? Is customer.services definitely not UK run?

"Orange/Vodafone/MMO2/T-Mobile beckon ever stronger by the day!!!"

You've got more 3 handsets than Bob Fuller! I doubt he's actually ever used one... but that's besides the point... Anyways, I'll believe it when I see it ;) ;)

[Hands0n]

"Was contact.centre definitely a UK-run operation? Is customer.services definitely not UK run?"

I can't be sure but each time I used "contact.centre" I got a UK-based response. Perhaps they were just consolidating the addresses down to one. I got a UK response to "cutomer.services", a very helpful Scots girl (Glasgow I guess) who got my problem organised in
"You've got more 3 handsets than Bob Fuller!"

I am trying to wean myself off them y'know :) My daughter has one of the U8120s now that her E338 is in the hands of Three's repairers. I may have trouble getting it back from her, she really likes it. My money's on Mr Fuller with an Orange handset :eek:

[@NickyColman]

Maybe they are "attempting" to be more efficient by having one universal contact address for all CS?

I know its a bit off topic here, but i rang Three CS the other day to cancel my contract and was routed to the "Cancelation Department"...not surprisingly i was in a que! When i eventually got through i was told they were experiencing high volumes of calls to this department!

ha ha!

[Hands0n]

I am, for one, thankful that my fears have not been realised - and that 3's UK CS is alive and well and, more importantly, still accesible to us. Even if it is only by the Contact Us form.

If Mumbai cannot complete a simple support call what possible reason is there for their existence?

[Jon3G]

I am, for one, thankful that my fears have not been realised - and that 3's UK CS is alive and well and, more importantly, still accesible to us. Even if it is only by the Contact Us form.

If Mumbai cannot complete a simple support call what possible reason is there for their existence?


The costing to 3 are the reason, while 3 are still in growth and giving away their deals then the savings need to be made some were and that means India support in this case.