[gorilla]

Right, after successfully flashing my E65 I decided I would restore my contacts and notes using pc suite. Now, I have to stress, at this point the phone was completely working as per normal. I had all my apps on it and it was 100% ok.

So, after pc suite did the restore (which it said was good) the phone decided it needed a restart. This is where I started to get a bit suss. Next thing I know the phone tells me 'phone start-up failed. Contact retailer'.

I've tried getting phoenix to reflash it, but no joy and phoenix can't flash it 'as a dead phone' either. The problem with phoenix is that it's not recognising the phone, since it's either off or stuck in 'phone start-up failed' mode. Phoenix tells me that the phone is in Adl mode.

Any suggestions? I'm sure this can be fixed.

Is this pc suite fault or something I did when flashing?

Any help gratefully appreciated.

Edit:
I've found this (http://www.howardforums.com/showpost.php?p=7874513&postcount=17) post which outlines the following steps:
To flash a dead phone via the USB cable:

1. Install the data package for the product to be flashed.

2. Select the product from the File->Open product menu item.

3. Select NO CONNECTION in the Connections drop down list.

4. Connect the phone to the PC with a USB cable.

5. Select the variant in the Product Code drop down list.

6. Check the Dead phone USB flashing check box.

7. Press the Start button.

8. Follow the instructions during flashing.

Anyone any experience? How I didn't come across that last night. I'll give it ago later and report back.

[whatleydude]

Mate.

I'm gutted to have read this. I've documented it a few times (at least once on this forum) and I really feel your pain.

One thing you NEVER ever do is a backup/restore. EVER.
It's a oneway ticket to bricksville.

Speaking from a lot of experience in this area - You simply cannot backup one product code and then restore to another.

Sorry to break it to you - but your phone's bricked.
Good luck on reflashing it - I'd be interested to read how it turns out for you.

Someone contacted me on facebook recently for advice on how to sort this kind of problem out... drop me a PM if you need anything and I'll copy and paste the response I gave him.

Good luck!


EDIT - See here: https://talk3g.co.uk/showthread.php?t=3758

[miffed]

restart while holding down (a bit tricky) 'green' , '3' & '*'

[gorilla]

Cheers guys.

restart while holding down (a bit tricky) 'green' , '3' & '*'

I've tried that, but it doesn't seem to work. Might have to give it another try, maybe I'm not holding the buttons right!

[miffed]

And DON'T try to restore from the card this time afterwards !!

Yes , you might need to try it a couple of times to get all the buttons pressed properly

[gorilla]

I'm pretty sure I'm pressing the buttons in the correct way, but it's not working.
How long should I hold them down for?

At the minute I get a screen saying 'continue using phone in offline mode?' for a second then onto the 'phone start-up failed...'

The screen saver is working and the time is ok, but that's not much help!

[miffed]

In that case I am not sure

just read your first post ( properly this time :D )

Yes , Phoenix does require the connection to be set to "no connection" rather than USB to perfom a dead phone flash - IIRC you need to power down the phone , then Power it up (press on) when Phoenix promts for it - this is another one of those times when sometimes it will work , sometimes it won't , and you have to get the timing of the "on" button *just right*

If you have no joy , then it'll still be under guarantee won't it ? if you do intend on taking it back - then make sure you change the Product code back via NSS if you changed it to flash ! ( if it will let you )

Best of luck !

[mob453]

restart while holding down (a bit tricky) 'green' , '3' & '*'

that does not work on a e65. well documented on several forums that the above key press does not work.

[bsrjl1]

How come it's asking about working in off-line mode? Did you have a SIM in when you flashed it?

[gorilla]

Yeah, I had the sim in as well. Can you flash it without the sim?
Can you tell I'm not very experienced with this?
Having said that, I've flashed 4 phones before and not had any problems. Ah well, it's got me thinking about a new phone! Hopefully when I get home, I'll get phoenix to recognise it otherwise it's a repair job.

[bsrjl1]

You can get the phone into Test Mode by chuffing around with the battery, and then you'll be able to use Phoenix or reflash it:

Remove standard battery from phone. Look on battery where are +,-
so you can find +,- on phone 3 pin battery conector. 3-th lefted pin
is BSI !
Now use resistor of 8,2K and one wire of resistor connect to "-"
and second wire to BSI.
Now connect Power suply set to 4,2V and 300mA and connect to
+,- on phone battery conector.

[gorilla]

You can get the phone into Test Mode by chuffing around with the battery, and then you'll be able to use Phoenix or reflash it:

Remove standard battery from phone. Look on battery where are +,-
so you can find +,- on phone 3 pin battery conector. 3-th lefted pin
is BSI !
Now use resistor of 8,2K and one wire of resistor connect to "-"
and second wire to BSI.
Now connect Power suply set to 4,2V and 300mA and connect to
+,- on phone battery conector.

Thanks mate, but that's a bit much for me!

I've tried reflashing etc but still not working. NSS now wont change the product code back either.

I'll have to look into sending it to a professional!

[mob453]

you can flash without sim and without memory card.

I'd go to nss and chang ethe product code back to your one on your imei sticker see if that solves it.

[gorilla]

I'm afraid none of the possible solutions are working for me. I have the option of sending it back to three and pleading ignorance. We'll see what happens.

[Hands0n]

I have the option of sending it back to three and pleading ignorance.

Be as dumb as a very dumb thing. Model your responses on Homer Simpson. Admit nothing. :cool:

[gorilla]

I've arranged for it to go for repair with three (or whoever they use). BTW, their call centre was very helpful and answered my call straight away.

I've since ordered an N95 on O2 just in case!

[solo12002]

" 6120 and its ok, and only £109"

Were i can only find locked ones on three at £99

[whatleydude]

@Gorilla - sorry I wasn't much help mate - good luck with 3 though dude..

[miffed]

@Gorilla - sorry I wasn't much help mate - good luck with 3 though dude..

Same here - I can't believe that Nokia , in their "wisdom" have decided to remove the hard reset from the e65 - (and assumingly all the other S60 handets from now on ? )

Best of luck with getting it fixed !

[gorilla]

" 6120 and its ok, and only £109"

Were i can only find locked ones on three at £99

It was actually from three, but I thought you had to buy £10 airtime with it, hence the price of £109?

As I was planning on putting my 3sim into it, I wasn't looking for an unlocked version. If memory serves, it was around £150 sim free.

The E65 is going back today, so it's wait and see time. I'm fairly confident that I'll get a replacement handset. Afterall it wasn't my fault ;) it just stopped working one day!

[Hands0n]

...... it wasn't my fault ;) it just stopped working one day!

Good lad :D

[whatleydude]

That's the way to do it mate...

[Ben]

I hope you remembered to say that you've already tried removing the SIM card and wiping it with a soft dry cloth! :D

[gorilla]

I had to laugh, they even got me to wipe the battery prongs as well as plugging the charger in to see what happens. Then they said "it'll need to come in for repair". I mean, how many things can be fixed by wiping the sim card? In my experience if a restart of the phone doesn't fix it, then there is something seriously wrong with the phone.

[bsrjl1]

My debit card frequently fails to work in the Chip & PIN machines, and a quick wipe with a greasy finger works wonders. I guess it's worth a try!

[Hands0n]

I have noticed more and more Chip & Pin machines failing for the reason of dirty contacts. They wipe the card furiously with all sorts of chemicals and stuff - but what is needed is a contact cleaner that they can pop into the machine to clean inside.

I am oft heard to say [loudly] "Its not my pristine cards - its yer bleedin reader chum(p)" :D

[gorilla]

Well guess what? I recieved my phone back today. To say i was surprised to read the letter which stated that my phone could not be fixed due to water damage. Yes you read that right. They claim 'it can't be fixed as the attached photo shows clear water damage.' The photo was just a pic of the front of the phone. I then tried to turn the phone on and suprise suprise it works! And it's got the generic firmware still. So what are they playing at?

[miffed]

LOL !

They really are a bunch of numpties :D

Glad it all worked out for you !

[solo12002]

" And it's got the generic firmware still. So what are they playing at?"

well you could phone them up and asked them while on line you could tell them now bad you have been with their mobile and how many lies you have told!

LOL some how i dont think so lol

[Hands0n]

Water Damage is the standard 3-repairer response to everything. The only way to "clearly show water damage" is for them to show you photographs of the litmus strips inside the handset that have changed colour due to water ingress. No colour change = no water damage.

Numpties? Numpties are light years ahead in intelligence from that lot of imbeciles.

[miffed]

their mobile


eh ? I thought it was Gorilla's ?

[mob453]

Well guess what? I recieved my phone back today. To say i was surprised to read the letter which stated that my phone could not be fixed due to water damage. Yes you read that right. They claim 'it can't be fixed as the attached photo shows clear water damage.' The photo was just a pic of the front of the phone. I then tried to turn the phone on and suprise suprise it works! And it's got the generic firmware still. So what are they playing at?

New battery in it?

[gorilla]

" and how many lies you have told!

That's the thing, I don't think I've lied to them at all. I explained that after restoring contacts with pc suite it brought that message up. They didn't ask why I needed to do a restore and I certainly didn't tell them I was messing with the firmware. ;)

their mobile
eh ? I thought it was Gorilla's ?
I assume it's my mobile?

Water Damage is the standard 3-repairer response to everything. The only way to "clearly show water damage" is for them to show you photographs of the litmus strips inside the handset that have changed colour due to water ingress. No colour change = no water damage.

Numpties? Numpties are light years ahead in intelligence from that lot of imbeciles.

So a photo of the front cover wont cut it!
Numpties is a bit harsh. Let's look at the facts. Called Thursday to tell them that there was a problem. Self addressed return envelope received Friday and duely sent back. Phone received back on Saturday. Not bad for a 3 min phone call to CS.

The repair team obviously fixed the phone. How I'll never know nor will I care. The only negative was the water damage letter. I could have taken their word seriously and simply binned the phone without trying to turn it on. Now that would have been a numpty :D

I have to say I'm pleased with the service I've received.

[Hands0n]

It appears that you have received the service you wanted despite the repairers apparent written disclaimer about the damage to your handset. In the end you have the favourable result you were after :) But for every success story behind 3's repairers there are dozens of negative tales. My daughter had a failure with an NEC338 a couple of years back, the hinge broke in normal use. I anticipated that, and 3 and their repairers did not disappoint, they would dispute a failing in the handset manufacturing quality. They refused the warranty repair and wanted twice as much as a new phone would cost to repair it. I declined and we haver never been back to 3 again - that would have been the 3rd or 4th dispute with 3 over one thing or another.

Just Friday I was listening to a tale of 3-woe from one of my staff who was yet another victim of their Indian call centre. She's Indian herself, even spoke to the CS in their common tongue and got nowhere. Now, spitting feathers, she has vowed to leave them at the earliest opportunity and take with her the entire extended family's business.

For my part, to say that I have lost all faith in 3 would be putting it mildly. They really would be the last network that I would use, ever.

But I truly am glad that at least some of their Customers receive satisfactory resolutions to their problems.

[mob453]

now does the water damage letter mean they've written to Nokia and written off your warranty?

[solo12002]

It could just be a mixup, in that some one sent the wrong letter out about the wrong phone.

[gorilla]

Admin errors do happen, so it's a possibility.

I'm just baffled as to why it came back with generic firmware on it.

[whatleydude]

Admin errors do happen, so it's a possibility.

I'm just baffled as to why it came back with generic firmware on it.

I'd be tempted to call up and ask for the upgrade dept...
When they ask why tell them that the phone they sent back had a letter telling you it was damaged by water...

They'll realise their mistake, tell you the phone's ok at which point you say you threw it out and voila - they owe you a new handset...

But then again - I'm a dogdy git..

;)

[solo12002]

I'm just baffled as to why it came back with generic firmware on it.?

Could it be that, that was want he was falshing it to, or an easy way for three to repair the phone?