chajun
4th August 2007, 10:19 PM
On the 8th Jan 2007 my wife and I signed up at the Princes Street Edinburgh 3 store for their 18 months at £17.50 tariff. I noticed on the receipt it stated £17.50 for 6 months. When I queried this with the manager I was assured that it was definately 18 months at £17.50 as 3 only work in 6 month blocks.
Being a suspicious person I rang C/S on 333 and was told it "oh no it wasn't" for 18 months only 6 months. I rang the manager who again assured me and invited me back to the shop where he said he would countersign the till receipts to that effect which he did.
A couple of months later both mine and my wifes Nokia N80's developed faults. I found an email address for the Executive office of 3 as the shop were unhelpful and sent a message having that my phone had been back to the shop for repair 7 days and returned in the same state. A phone call from some actually in the UK ,Glasgow resulted in the exchange of both phones to new LG ones of our choice these are fine.
Last week I noticed on the my3 facility that I was being charged my monthly rental at guess what? £35. When I queried it I was informed that the 18month deal did not come into force until 18th Jan!
It would appear that the shop in Princes Street does not keep records of contracts or transactions after 3 months and the then manager is out of the shop and no one seems sure when he will return .
I am on holiday at the moment so I have to wait until I return to Edinburgh to go to the shop where they then will fax my authenticated till receipt to sunny India. Has anybody else had this or a similar problem ?
NEVER AGAIN!
--------------------------------------------------------------------------Futher to the above.. I have just returned from the "3" shop Princes street Edinburgh. The Manager had a barny with customer services they are unwilling to grant what he told them was clearly stated on my contract. Any suggestions please as this is now really silly!
Being a suspicious person I rang C/S on 333 and was told it "oh no it wasn't" for 18 months only 6 months. I rang the manager who again assured me and invited me back to the shop where he said he would countersign the till receipts to that effect which he did.
A couple of months later both mine and my wifes Nokia N80's developed faults. I found an email address for the Executive office of 3 as the shop were unhelpful and sent a message having that my phone had been back to the shop for repair 7 days and returned in the same state. A phone call from some actually in the UK ,Glasgow resulted in the exchange of both phones to new LG ones of our choice these are fine.
Last week I noticed on the my3 facility that I was being charged my monthly rental at guess what? £35. When I queried it I was informed that the 18month deal did not come into force until 18th Jan!
It would appear that the shop in Princes Street does not keep records of contracts or transactions after 3 months and the then manager is out of the shop and no one seems sure when he will return .
I am on holiday at the moment so I have to wait until I return to Edinburgh to go to the shop where they then will fax my authenticated till receipt to sunny India. Has anybody else had this or a similar problem ?
NEVER AGAIN!
--------------------------------------------------------------------------Futher to the above.. I have just returned from the "3" shop Princes street Edinburgh. The Manager had a barny with customer services they are unwilling to grant what he told them was clearly stated on my contract. Any suggestions please as this is now really silly!