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View Full Version : O2- What a joke


gorilla
25th March 2007, 01:11 PM
Not happy, I've had bad experiences since day 1, but it's beyond a joke now. I cannot even call CS due to "network failure" or "heavy traffic". I've emailed them, but they'll do nothing and to think I left three for this. I can sit and watch my phone's signal fluctuate from nothing to 5 bars in a matter of seconds, yet with another sim (orange and vodafone here in the house or when I'm roaming) I get a full strength 3g signal.

What are my options? I'm tempted to go back to vodafone on that 30 day sim only contract. Can I pay off my contract early and port my number? I'm up for renewal in June so it wont cost me that much to cancel now.
Ben
25th March 2007, 01:19 PM
In some areas O2 does experience capacity issues. This is probably exasperated by, I'd imagine, less network investment on the part of O2 since the BT spin-off compared to Vodafone, and the massive influx of subscribers.

You can indeed pay off your contract early (buy yourself out) and port back to Vodafone.

Vodafone's SIM-Only 30-day contracts haven't been updated in ages, making them feel a little stale, and since MMS was removed from that mother of all free extras packs (£120 value!) my bills have increased, but at the end of the day it's still a fantastic offering and one that serves me very well. It also gives you the flexibility to move around as you will, or take up a network on that once-in-a-blue-moon unmissable promotion.
Hands0n
25th March 2007, 03:59 PM
Oh dear, oh dear, O2 are losing the plot completely!
gorilla
29th March 2007, 03:55 PM
Just an update.
O2 replied with a standard email about how my postcode suggested I was in a strong area etc. I would have countered, but I just don't have the will anymore. Ah well, bye bye O2 :p
Hands0n
29th March 2007, 09:45 PM
Does no one read the actual content of a Customer complaint these days? Dont forget to shut the door behind you when you leave, and pop the keys back inside the letterbox ;)
gorilla
30th March 2007, 11:25 AM
Note my surprise when I got an email yesterday from someone representing O2 asking me to take a survey regarding my recent email to O2 CS.
Needless to say I filled it in and then some!