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View Full Version : 3 X-Series not unlimited for some



Ben
26th January 2007, 11:04 AM
http://www.theregister.co.uk/2007/01/26/3_overcharge_for_data/

When we contacted 3 we too were initially told that no problem existed, though it has now accepted that something went wrong. Heavy data users who received a bill in the last week might have been over-charged for that data. The problem has now been fixed, and 3 says it will call up everyone who was overcharged to arrange a recalculated bill, or a refund if necessary.

Anyone who believes they've been overcharged by 3, and hasn't received a call, should contact customer services for an immediate refund, and let us know if that doesn't work.

Hands0n
26th January 2007, 01:07 PM
Anyone who believes they will be called by 3 should also send me their monthly wages for safekeeping :D

Jeez, what a shambles! It is not enough to merely refund, they've drawn money from peoples accounts and should reimburse them for the lost interest also! These firms are getting away with bl00dy murder!

Ben
26th January 2007, 01:52 PM
I wonder if this is why woody got charged ( https://talk3g.co.uk/showthread.php?p=19269#post19269 ) ? I know the circumstances are slightly different, but it still makes me choke that Three are actively and automatically differentiating between handset and modem data use.