Ben
26th January 2007, 11:04 AM
http://www.theregister.co.uk/2007/01/26/3_overcharge_for_data/
When we contacted 3 we too were initially told that no problem existed, though it has now accepted that something went wrong. Heavy data users who received a bill in the last week might have been over-charged for that data. The problem has now been fixed, and 3 says it will call up everyone who was overcharged to arrange a recalculated bill, or a refund if necessary.
Anyone who believes they've been overcharged by 3, and hasn't received a call, should contact customer services for an immediate refund, and let us know if that doesn't work.
When we contacted 3 we too were initially told that no problem existed, though it has now accepted that something went wrong. Heavy data users who received a bill in the last week might have been over-charged for that data. The problem has now been fixed, and 3 says it will call up everyone who was overcharged to arrange a recalculated bill, or a refund if necessary.
Anyone who believes they've been overcharged by 3, and hasn't received a call, should contact customer services for an immediate refund, and let us know if that doesn't work.