3GScottishUser
20th December 2006, 06:41 PM
From Mobile Today 19/12/2006:
Orange customers will only be able to downgrade their price plan once during their contract, as the network changes its pay-monthly downward policy.
Customers will only be able to switch to the next lower price plan and can only do so after the first six months of a 12-month contract or after nine months of an 18-month contract.
If customers don't upgrade after their contract expires, the old migration policy will apply and they will be able to move to the next lower value price plan once a month. Moving to a higher or equivalent plan is possible at any time.
The move has sparked a mixed response from dealers. One dealer said: 'It will help us in some respects because we won't get the clever dicks coming to our shop buying an expensive handsets hoping they can run it cheaply in the short-to-long term.'
Other dealers said the policy will make it harder to sell the network. One told Mobile: 'It's going to cause us a lot of problems. We put customers on higher tariffs so they can get better phones for free because we know they could downgrade.'
An Orange spokeswoman said; 'We have introduced these changes to ensure customers are not mislead into changing their tariff for the sole benefit of the third party company advising them to do so.'
http://www.mobiletoday.co.uk/content/15397.asp?men=2&sub=6
Orange customers will only be able to downgrade their price plan once during their contract, as the network changes its pay-monthly downward policy.
Customers will only be able to switch to the next lower price plan and can only do so after the first six months of a 12-month contract or after nine months of an 18-month contract.
If customers don't upgrade after their contract expires, the old migration policy will apply and they will be able to move to the next lower value price plan once a month. Moving to a higher or equivalent plan is possible at any time.
The move has sparked a mixed response from dealers. One dealer said: 'It will help us in some respects because we won't get the clever dicks coming to our shop buying an expensive handsets hoping they can run it cheaply in the short-to-long term.'
Other dealers said the policy will make it harder to sell the network. One told Mobile: 'It's going to cause us a lot of problems. We put customers on higher tariffs so they can get better phones for free because we know they could downgrade.'
An Orange spokeswoman said; 'We have introduced these changes to ensure customers are not mislead into changing their tariff for the sole benefit of the third party company advising them to do so.'
http://www.mobiletoday.co.uk/content/15397.asp?men=2&sub=6