Ben
7th December 2006, 10:27 PM
http://news.zdnet.co.uk/communications/0,1000000085,39285039,00.htm
"UK operators spend all their money fielding calls from people who are upset the UK has some of the largest call-centre-per-subscriber figures of any operators in the world," he claimed, adding: "European operators are saying 'we haven't worked out what we want to achieve' other than a higher stock price."
The approach taken by US operators was far superior, said Dobson, pointing to Sprint's recent decision to invest three billion dollars in overlaying WiMax on top of its EV-DO network (a version of 3G) so it could provide high-bandwidth services such as mobile TV.
"They recognise a need for higher bandwidth, but they are building on a previous network," said Dobson, saying Sprint was demonstrating a "mindset that internet-based services will emerge that will demand these kinds of networks".
In contrast, some UK operators such as Vodafone and Orange were taking a "self-fulfilling approach" by not creating an environment where people want to buy their services due to poor quality of service or poor marketing.
Orange UK has not rolled out an HSDPA network and Vodafone has found itself accused of scaling back its push for consumer 3G after poor returns.
That's just the end part, but you get the idea. I think the specialist is referring to the views held by many here.
"UK operators spend all their money fielding calls from people who are upset the UK has some of the largest call-centre-per-subscriber figures of any operators in the world," he claimed, adding: "European operators are saying 'we haven't worked out what we want to achieve' other than a higher stock price."
The approach taken by US operators was far superior, said Dobson, pointing to Sprint's recent decision to invest three billion dollars in overlaying WiMax on top of its EV-DO network (a version of 3G) so it could provide high-bandwidth services such as mobile TV.
"They recognise a need for higher bandwidth, but they are building on a previous network," said Dobson, saying Sprint was demonstrating a "mindset that internet-based services will emerge that will demand these kinds of networks".
In contrast, some UK operators such as Vodafone and Orange were taking a "self-fulfilling approach" by not creating an environment where people want to buy their services due to poor quality of service or poor marketing.
Orange UK has not rolled out an HSDPA network and Vodafone has found itself accused of scaling back its push for consumer 3G after poor returns.
That's just the end part, but you get the idea. I think the specialist is referring to the views held by many here.