3GScottishUser
25th May 2006, 07:51 AM
From Guardian Unlimited (25th May 2006):
Orange responds to TalkTalk with its own 'free' broadband offer
· Move to keep Wanadoo customers after merger
· Vodafone ready to join fight without its own network
Orange is poised to join the "free" broadband revolution as the mobile phone company officially merges with internet service provider Wanadoo next week.
The move, to be announced on Wednesday, follows the introduction of the first "free" broadband service by Carphone Warehouse's TalkTalk residential phone business in April. TalkTalk raised the stakes in the battle for Britain's broadband customers and inquiries from potential customers are understood to be very high.
To try to stop Wanadoo's existing one million broadband and one million dial-up internet-access customers running off to TalkTalk, Orange plans to offer "free" broadband to customers who also take a mobile phone contract. They will also get a bundle of cheap fixed-line calls, including free calls to other Orange customers.
The new broadband service, backed by a huge advertising campaign, still needs the sign-off of Orange's owners France Télécom. But the company has already scheduled a major marketing push to coincide with the launch of the merged Orange/Wanadoo business on June 1, or "O-Day" as Orange has codenamed it. It also remains unclear what customers of Wanadoo who do not want a mobile package will be offered to stop them defecting.
Orange is looking to tie customers who opt for the free broadband offer into long-term contracts. The TalkTalk offer is conditional upon customers signing up for 18 months and Orange is understood to be considering two year-long contracts for its "free" broadband offer. A spokesman for Orange refused to comment.
Customers will not receive their broadband for nothing - they will still be paying a monthly line-rental charge - so any offer designated "free" is likely to produce complaints of misrepresentation from rival internet service providers. There have already been numerous complaints to the Advertising Standards Agency about the TalkTalk product.
The Orange broadband offer relies upon Wanadoo installing its own equipment in BT's local exchanges - a process known as local loop unbundling. Having control of the line allows companies to set their own prices and cross-subsidise "free" broadband. Wanadoo's kit is already in about 200 of BT's exchanges and 500 are planned by the end of the year.
Broadband services are becoming de rigueur among mobile phone companies as they look to increase revenues and strengthen customer retention. The day before the Orange announcement, Vodafone will outline its strategy for competing in the British market for what are known as converged services.
There has been intense speculation that Vodafone is looking to buy a telecoms network or an ISP in order to offer broadband and fixed-line telephone services. The company's shares have been depressed by fears that it will launch itself into the broadband market with just such a deal.
Chief executive Arun Sarin, however, is expected to tell the City on Tuesday that the company does not need to buy a network to offer these services. For corporate customers who want to use Vodafone for fixed-line calls and internet access as well as mobile, it can lease network capacity and access from other players - not least BT, which already uses Vodafone's network to run its fledgling mobile service.
In the residential broadband and telephony market, high-speed wireless access technologies such as 3G could be used to provide broadband. Rather than spending hundreds of millions buying up a network and getting involved in local loop unbundling, Vodafone could spend a fraction of that cash strengthening its existing network and deliver broadband.
http://business.guardian.co.uk/story/0,,1782245,00.html
Orange responds to TalkTalk with its own 'free' broadband offer
· Move to keep Wanadoo customers after merger
· Vodafone ready to join fight without its own network
Orange is poised to join the "free" broadband revolution as the mobile phone company officially merges with internet service provider Wanadoo next week.
The move, to be announced on Wednesday, follows the introduction of the first "free" broadband service by Carphone Warehouse's TalkTalk residential phone business in April. TalkTalk raised the stakes in the battle for Britain's broadband customers and inquiries from potential customers are understood to be very high.
To try to stop Wanadoo's existing one million broadband and one million dial-up internet-access customers running off to TalkTalk, Orange plans to offer "free" broadband to customers who also take a mobile phone contract. They will also get a bundle of cheap fixed-line calls, including free calls to other Orange customers.
The new broadband service, backed by a huge advertising campaign, still needs the sign-off of Orange's owners France Télécom. But the company has already scheduled a major marketing push to coincide with the launch of the merged Orange/Wanadoo business on June 1, or "O-Day" as Orange has codenamed it. It also remains unclear what customers of Wanadoo who do not want a mobile package will be offered to stop them defecting.
Orange is looking to tie customers who opt for the free broadband offer into long-term contracts. The TalkTalk offer is conditional upon customers signing up for 18 months and Orange is understood to be considering two year-long contracts for its "free" broadband offer. A spokesman for Orange refused to comment.
Customers will not receive their broadband for nothing - they will still be paying a monthly line-rental charge - so any offer designated "free" is likely to produce complaints of misrepresentation from rival internet service providers. There have already been numerous complaints to the Advertising Standards Agency about the TalkTalk product.
The Orange broadband offer relies upon Wanadoo installing its own equipment in BT's local exchanges - a process known as local loop unbundling. Having control of the line allows companies to set their own prices and cross-subsidise "free" broadband. Wanadoo's kit is already in about 200 of BT's exchanges and 500 are planned by the end of the year.
Broadband services are becoming de rigueur among mobile phone companies as they look to increase revenues and strengthen customer retention. The day before the Orange announcement, Vodafone will outline its strategy for competing in the British market for what are known as converged services.
There has been intense speculation that Vodafone is looking to buy a telecoms network or an ISP in order to offer broadband and fixed-line telephone services. The company's shares have been depressed by fears that it will launch itself into the broadband market with just such a deal.
Chief executive Arun Sarin, however, is expected to tell the City on Tuesday that the company does not need to buy a network to offer these services. For corporate customers who want to use Vodafone for fixed-line calls and internet access as well as mobile, it can lease network capacity and access from other players - not least BT, which already uses Vodafone's network to run its fledgling mobile service.
In the residential broadband and telephony market, high-speed wireless access technologies such as 3G could be used to provide broadband. Rather than spending hundreds of millions buying up a network and getting involved in local loop unbundling, Vodafone could spend a fraction of that cash strengthening its existing network and deliver broadband.
http://business.guardian.co.uk/story/0,,1782245,00.html