[Ben]

I've been wondering this for a little while - hopefully somebody with more knowledge of Vodafone than me can help.

Having been with Orange for eons I know all the departments etc. However, as I have barely needed any contact with Vodafone it'd be nice to know how it's all structured.

What 'teams' or 'divisions' exist within Vodafone Customer Services?
How are technical queries handled? (Orange send them to an offline team for investigation)
What levels of staff are there? (front line, supervisor, manager etc)

Also, are there different numbers to reach different 'teams' directly as there are with Orange?

Any anwers, or partial answers, welcome!
TYIA