[3GScottishUser]

What are they all about?

After issuing them with a firm termination date for the aniverserary of the opening of the account (allowing 2 weeks for the letter to be delivered) they agree to terminate 12 days later than that!

They follow that by issuing a bill for the next FULL month!

You call them and expose their error.

They apologise and confirm they will amend the termination date and refund the charges and send an amended bill the following month.

They then send out another bill with a cheeky 'You have not paid' notice the following month!

Another call and yet again they apologise and claim they will refund the charges and cancel the demand for payment.

A shambles..... that simply adds insult to the injury of having to put up with a useless product for 12 months!

Horrific!!

[Ben]

Ffs, and it was looking mildly hopeful initially!

Make sure the 'non-payment' isn't recorded on your credit history. Technically one month doesn't matter much, but it's the principal of it. Once it's all settled it'd probably be wise to request a copy of your credit file.

[3GScottishUser]

I called that Mumbai mob and have their assurance all charges ect have been cancelled. Mind you, they said confirmed that last month.

What a pantomine.

Getting involved with 3 UK is one thing, getting free of them is sometheing else....

[cyberkid999]

cancelled mine by email and just got the last bill with a credit for £6.
I think you may have upset Three somewhere along the line - perhaps they read your posts on here and elsewhere :D

[Hands0n]

Nah, they're just being incompetent as usual.

I really do feel sad for them that after all of this time they still cannot get this CS act of theirs together. It is truly pathetic and such a complete waste of time and resource (theirs and their customer's).

Long due an overhaul. Perhaps with the management changes something along such lines will happen. Which will be of a distinct benefit to 3's ailing reputation. I truly hope they do get it sorted.

[3GScottishUser]

Agree with the above. They are now producing a lot in terms of effort to retain customers with decent offers etc. When you do leave you now get a nice letter thanking you for your custom and hoping to have you back soon etc etc... You even get a questionaire asking your opinions and confirming the reason why you have decided to leave.

All of that is very nice, touching even... but there is NO WAY one would have any further dealings with them when they mess up the final billing. Not once but twice in my case and all the time it costs you to call them on their 0870 revenue earning helpline linked to downtown Mumbai. I was very dissapointed that they were unable to resolve a simple billing issue and when you consider that it costs them extra sending out unnecessary bills and tying up their agents time you would think getting the systems right would be more of a priority.

Whatever improvements they make they are very easily undone by shoddy billing and agents not resolving issues when they promise they will.