3GScottishUser
21st October 2005, 02:38 PM
I spoke to retentions today about my immenent disconection and they were actually very, very pleasent to deal with (Mumbai).
They even apologised for me having to call them over 6 times to manage to get to complete my enquiry with their staff. I explained that was exactly the reason i was leaving!!! (They even called me and left an answerphone message saying the 'call dropped').
They listened to my problems and took account of my usage pattern and suggested I try a new handet on a no-obligation 7 day trial, as new models (allegedley) 'Lock onto and hold the strongest signal unlike the older handsets'. They even mentioned 02 and said if my signal was weak it would stay on that network and would not attempt to switch over. I am highly sceptical about this though.
They were most attentive and I'd say a dramatic improvement on previous sevice agent experiences I have had with 3 before. I have a few days to consider whether I want a shiney new handset of my choice with a free BT headset and 6 months 1/2 price line rental, double minutes or texts and which can be reduced to the lowest tariff at month 6. All this on a 12 month contract. They even offered a PAC code, and to transfer my account to any 3rd party who could then take advantage of the offer. No cashback involved, billed by the network, same number retained.
I'm impressed but there's only so many phones I can use! However I'd give 3 9/10 for effort and courtesy when faced with a disconnection and I felt well looked after having spoken to them on this occasion. Never say never I might just be tempted!!! Maybe!!
They even apologised for me having to call them over 6 times to manage to get to complete my enquiry with their staff. I explained that was exactly the reason i was leaving!!! (They even called me and left an answerphone message saying the 'call dropped').
They listened to my problems and took account of my usage pattern and suggested I try a new handet on a no-obligation 7 day trial, as new models (allegedley) 'Lock onto and hold the strongest signal unlike the older handsets'. They even mentioned 02 and said if my signal was weak it would stay on that network and would not attempt to switch over. I am highly sceptical about this though.
They were most attentive and I'd say a dramatic improvement on previous sevice agent experiences I have had with 3 before. I have a few days to consider whether I want a shiney new handset of my choice with a free BT headset and 6 months 1/2 price line rental, double minutes or texts and which can be reduced to the lowest tariff at month 6. All this on a 12 month contract. They even offered a PAC code, and to transfer my account to any 3rd party who could then take advantage of the offer. No cashback involved, billed by the network, same number retained.
I'm impressed but there's only so many phones I can use! However I'd give 3 9/10 for effort and courtesy when faced with a disconnection and I felt well looked after having spoken to them on this occasion. Never say never I might just be tempted!!! Maybe!!