3GScottishUser
21st July 2005, 08:18 PM
Well after the abysmal CS experienced with 3 for 2 years I have been more than delighted with the level of customer service provided by Vodafone (to date).
Firstly they send you helpful text messages about services and settings on your handset. (The first on actually tells you how to block any more if you dont want them and goes on to tell you how to stop spam SMS).
Following that you get a Welcome to Vodafone e-mail which details all the benefits of your new handset and provides billing information and contact details, very handy.
I got a call today from Vodafone customer service. A polite young lady asked if it was convienient to chat about the phone and welcomed me in person to Vodafone. Once through security she asked what i had tried. Vodafone Live?, Videocalling? SMS, MMS, VideoMessaging etc etc. She then explained the tarriff in detail and went on the explain stop the clock and the SMS allowance that you can also use for MMS and Video Messaging (3 + 5 SMS units respectively). She explained how Vodafone Live worked and the offers available and went on to explain how Vodafone Mail can be set up and configured. She was right on the ball as she went on to ask if I had registered for the Passport option and offered to lift the International calling bar on the handset. Some advice was prrovided on Insurance cover and they had a 3 month free offer on an alll risks policy, which I declined.
The Vodafone CS operator was interested in how the phone was performing including battery life and if I had been able to take pictures, video, receive and download music and games.
All in all, a very nice touch. Nicely executed in a chatty informal manner with as much listening as talking. To end the call she thanked me again for choosing Vodafone and restated the terms of the contract including tarriff variation, on-line billing and the numbers to contact for customer service.
The whole call took about 12-15 minutes but I have to say I felt quite special and well looked after when she had finished.
The above is an object lesson in customer service and its no wonder really that Vodafone are held in such high esteem by their customers. Right now I feel good about the Z500 and the service and am glad to be back with an experienced customer focussed organisation for my mobile commuication needs.
What do you think about this level of service?
Firstly they send you helpful text messages about services and settings on your handset. (The first on actually tells you how to block any more if you dont want them and goes on to tell you how to stop spam SMS).
Following that you get a Welcome to Vodafone e-mail which details all the benefits of your new handset and provides billing information and contact details, very handy.
I got a call today from Vodafone customer service. A polite young lady asked if it was convienient to chat about the phone and welcomed me in person to Vodafone. Once through security she asked what i had tried. Vodafone Live?, Videocalling? SMS, MMS, VideoMessaging etc etc. She then explained the tarriff in detail and went on the explain stop the clock and the SMS allowance that you can also use for MMS and Video Messaging (3 + 5 SMS units respectively). She explained how Vodafone Live worked and the offers available and went on to explain how Vodafone Mail can be set up and configured. She was right on the ball as she went on to ask if I had registered for the Passport option and offered to lift the International calling bar on the handset. Some advice was prrovided on Insurance cover and they had a 3 month free offer on an alll risks policy, which I declined.
The Vodafone CS operator was interested in how the phone was performing including battery life and if I had been able to take pictures, video, receive and download music and games.
All in all, a very nice touch. Nicely executed in a chatty informal manner with as much listening as talking. To end the call she thanked me again for choosing Vodafone and restated the terms of the contract including tarriff variation, on-line billing and the numbers to contact for customer service.
The whole call took about 12-15 minutes but I have to say I felt quite special and well looked after when she had finished.
The above is an object lesson in customer service and its no wonder really that Vodafone are held in such high esteem by their customers. Right now I feel good about the Z500 and the service and am glad to be back with an experienced customer focussed organisation for my mobile commuication needs.
What do you think about this level of service?